Shipping & Delivery Policy

Customers must provide a complete and accurate physical delivery address when ordering a product.

REVS Property does not deliver physical products to PO Boxes.

A street address suitable for courier or Australia Post delivery must be provided.

Customers are responsible for ensuring that their delivery address is correct and that someone is available to receive the item where required.

Standard For Sale signs are usually dispatched within 24–48 hours after the order has been received and processed.

Delivery after dispatch is generally expected within 3–7 business days, depending on the customer's location and the delivery service used.

These timeframes are estimates and are not guaranteed delivery dates.

Delivery may be made by courier or Australia Post depending on the product, destination and delivery arrangements.

Open House signs follow the same general delivery arrangements as standard For Sale signs.

Orders are usually dispatched within 24–48 hours after the order has been received and processed.

Delivery generally takes approximately 3–7 business days after dispatch, depending on the customer's location and the delivery service used.

Premium Photo Signboards require customer information, design preparation and customer approval before production.

Customers will have the opportunity to provide information and request or confirm design edits before the final proof is approved.

Once the final design has been confirmed, the signboard is usually created within 24–48 hours, excluding weekends.

The completed signboard is generally shipped 1–2 business days after production is completed.

Delivery time then depends on the courier or Australia Post and the customer's location.

Production and delivery times may therefore be longer where additional customer edits, delayed approvals or missing information are involved.

Printed brochures require customer information, design preparation and customer approval before production.

The brochure must be prepared with the customer and any requested edits completed before the final proof is confirmed.

Once the final proof has been confirmed, the brochure order is generally placed within 24–48 hours.

Design and flyer creation generally takes approximately 12–24 hours, depending on the information and requirements supplied by the customer.

Following creation and production, delivery is generally expected within approximately 24–48 hours after dispatch, depending on the courier or Australia Post and the customer's location.

Delivery timeframes may vary where customer information, approvals or edits are delayed.

Floorplans are generally supplied digitally rather than as a physical product.

Depending on the order, the completed floorplan may be delivered by email or uploaded directly to the customer's REVS Property listing.

Floorplan preparation requires information and input from the customer and design work by the relevant design team.

Once the customer has supplied the required information and confirmed the final proof and any requested edits, the order will generally be sent to the design team within 24–48 hours.

The completed floorplan is generally delivered to the customer's inbox or listing within 24–48 hours after completion by the design team.

Customer delays in providing information or approving the final proof may extend the overall timeframe.

REVS Property will make reasonable efforts to meet the estimated production and delivery timeframes stated above.

However, delivery may be delayed by circumstances including:

• courier or Australia Post delays;
• weekends or public holidays;
• weather or other transport disruptions;
• incorrect or incomplete delivery information;
• remote or regional delivery locations;
• customer delays in providing information or approving designs; or
• other circumstances outside REVS Property's reasonable control.

Where REVS Property becomes aware of a significant delay, we will provide relevant information to the customer where reasonably practicable.

Customers should contact REVS Property as soon as reasonably practicable if an item arrives damaged, is materially different from what was ordered, or does not arrive within a reasonable period.

Please provide the order details and, where applicable, photographs of any visible damage.

REVS Property will assess the issue and work with the relevant delivery provider or supplier where necessary.

Nothing in this policy limits the customer's rights under the Australian Consumer Law.

For customised products and design services, production and delivery timeframes begin only after the required customer information has been supplied and the relevant final proof has been approved.

Customers should carefully check all information, spelling, contact details, property information, images and other content before approving a final proof.

Once production has commenced following customer approval, changes may not be possible or may result in additional costs.

All delivery timeframes stated in this policy are indicative estimates rather than guaranteed delivery dates.

The actual delivery period depends on the delivery provider and the customer's location.

Where a specific delivery timeframe has been expressly agreed with a customer, that agreed timeframe will apply subject to the terms of the relevant order and applicable law.