Good communication makes all the difference. Here's how to stay organised, respond confidently and make the most of every enquiry about your property.
When you sell or rent your property privately, one of the biggest advantages is being able to speak directly with interested buyers or renters.
Nobody knows your property quite like you do. You can answer questions, arrange inspections, listen to feedback and build a genuine connection with the people interested in your home.
At REVS Property, we make it easy for people to find and contact you. Your part is to keep those conversations going.
And don't worry if you're not naturally confident on the phone. With a little preparation, handling enquiries can be easier than you think!
1. Choose the Contact Details You Want to Use
Before your listing goes live, think about which phone number and email address you'd like interested buyers or renters to use.
You can use your existing details, but some people prefer to keep property enquiries separate from their everyday calls and emails.
Consider a dedicated phone number.
You could purchase an inexpensive prepaid mobile phone, or use a second prepaid SIM or eSIM if your existing phone supports two numbers.
This allows you to handle property calls and text messages separately without changing your everyday number.
Consider a dedicated email address.
Creating a separate Gmail account is free and can make managing enquiries much easier.
For example:
- 4clovelanesale@gmail.com
- smithroadrent@gmail.com
- beachhousesalebrunswick@gmail.com
- alicestreetrental@gmail.com
Choose something simple, easy to spell and relevant to your property. Avoid including unnecessary personal details or your full street number.
A dedicated email means property enquiries, inspection arrangements, brochures and buyer correspondence can all be kept together.
Already created your REVS account?
No problem! If you decide later to use a different phone number or email address for property enquiries, you can update your nominated contact details in your listing.
And if you're having trouble, contact the REVS team and we can help you make the change.
Your property enquiry contact details can be different from the email address you use to sign in to your REVS account.
2. Understand How Buyers and Renters Contact You Through REVS
REVS is designed to make direct communication easy.
Your nominated property contact details are made available to interested buyers or renters through the relevant REVS enquiry pathways.
Online property enquiries: When someone submits an enquiry through realestate.com.au or Domain, it is routed through REVS at enquiries@revsproperty.com.au and forwarded to you.
Four-digit property code: Your property advertisement includes a unique four-digit code. Interested people can text that code to 0449 572 717 and automatically receive your nominated property contact details.
Find a Property: Visitors can find your live listing on the REVS website and access the contact information provided for that property. Buyers scanning the QR code on a REVS For Sale sign can use this pathway too.
Realestate.com.au and Domain do not permit us to place private owners' personal telephone numbers directly in the portal contact fields. That's why REVS uses its own agency contact details and enquiry system to connect people with you.
Remember: The name, phone number and email you nominate for your property are intended to be shared with interested enquirers. Choose details you're comfortable using for this purpose.
Want to understand exactly how it works?
Find out how enquirers can contact you through REVS Property: How the REVS Enquiry System Works
3. Respond to Enquiries Promptly
When someone takes the time to enquire about your property, try to respond as soon as reasonably possible.
That means checking your:
- Phone calls and voicemail
- Text messages
- Email inbox, including your spam or junk folder
- REVS customer dashboard and enquiry notifications
You don't need to be available every minute of the day. But returning a call or answering an email promptly shows people you're approachable and genuinely interested in helping them.
Even if you don't have the answer immediately, a quick acknowledgement can make a difference.
For example:
"Hi Sarah, thanks for your enquiry about our property in Mission Beach. I'm just checking that information for you and will get back to you shortly. Kind regards, Jane."
Simple, friendly and professional.
4. Be Open to Questions About Your Property
Interested buyers and renters will naturally have questions.
They might ask about the property's age, renovations, parking, nearby facilities, available inspection times or other features.
Answer honestly and openly, and don't be afraid to say you'll check something before responding.
If several people ask the same question, consider adding the answer to your listing description.
Remember, people aren't necessarily being difficult when they ask lots of questions. They're making an important decision and want to feel comfortable.
For sellers, make sure any information about the property is accurate, including known issues and applicable disclosure requirements.
For landlords, keep discussions relevant to the property and tenancy requirements, and apply consistent, lawful assessment criteria to prospective renters.
5. Encourage Interested People to Attend Your Next Open Home
Someone who makes an enquiry may be genuinely interested but simply hasn't had the opportunity to inspect yet.
Whenever appropriate, invite them to your next open home.
You might say:
"Thanks for your interest! We're holding an open home this Saturday and would love you to come along. It's a great opportunity to see the property for yourself and ask any questions."
You can also offer another inspection arrangement if suitable.
Keep your open-home times up to date in your REVS dashboard so interested people know when they can visit.
6. What If Someone Asks Whether Your Price Is Negotiable?
This is a common question when selling privately.
You don't have to reveal your lowest acceptable price over the telephone, and you don't need to start negotiating before someone has even inspected the property.
A friendly response could be:
"We have a price in mind that we'd like to achieve. You're very welcome to come and inspect the property, and if you feel it's right for you, we'd be happy to consider your best offer."
This keeps the conversation positive without making promises or committing to a price.
Remember your REVS dashboard: You have an offer-management pathway available to help you deal with offers received on your property.
If you're uncertain about the negotiation process, REVS also offers optional professional negotiation assistance.
For formal offers and contracts, involve your solicitor or conveyancer as appropriate.
7. Make the Most of Your Open Home Visitor Register
Your REVS dashboard provides an Open Home Visitor Register that you can use to record visitor details and organise follow-up.
Invite visitors to provide their contact details voluntarily and explain that you may contact them about their interest in the property.
Keep those details secure and use them appropriately.
After the inspection, take a few minutes to review the register and any comments visitors have provided.
Some feedback will be encouraging. Other comments might surprise you!
Try to keep an open mind.
If several visitors mention the same issue, whether it's presentation, price expectations, access or a particular feature, consider whether there is something useful you can learn.
You don't have to agree with every comment, but feedback can help you see your property through someone else's eyes.
8. Follow Up After Your Open Home
Don't assume that someone who was interested will automatically contact you again.
A friendly follow-up within the next few days can make a real difference.
Thank visitors for attending, ask whether they have any questions and let them know you're happy to help.
For example:
"Hi Michael, thank you for coming through our open home on Saturday. It was lovely to meet you. Just checking whether you had any questions about the property or would like any further information. Kind regards, Jane."
There's no need to pressure anyone.
The aim is simply to keep communication open and make it easy for genuinely interested people to take the next step.
Respect anyone who asks not to receive further messages.
9. Use Email to Keep Everything Organised
A dedicated property email address can be particularly useful for following up with interested people.
You can use it to:
- Send PDF property brochures to people who request them.
- Personally invite interested buyers or renters to upcoming inspections.
- Answer questions and send additional property information.
- Advise interested buyers about a change in the asking price, where appropriate.
- Keep a written record of important conversations.
If you're emailing several people at once, use BCC so their email addresses aren't disclosed to one another. Only send updates to people who have agreed to receive them, and provide a simple way to opt out.
Make Your Emails Look Professional With a Gmail Signature
Gmail allows you to create a signature that automatically appears at the bottom of your emails.
Here's a simple example:
Kind regards,
Jane Smith
Private Property Seller | Mission Beach QLD
Phone: 04XX XXX XXX
Email: missionbeachsale@gmail.com
View our property: [Insert REVS property listing link]
Also advertised on: [Insert applicable property portal links]
To create a signature in Gmail, open Settings, then See all settings, then General, then Signature.
Create a new signature, add your details and property links, select when you'd like it to appear, and save your changes.
It's a small touch that makes correspondence easier for buyers to recognise and gives them a convenient way to revisit your listing.
10. Not Comfortable Handling Phone Calls? Share the Responsibility
Not everyone enjoys speaking with strangers on the telephone, and that's perfectly okay.
Perhaps you're comfortable answering emails but your partner is much better at phone conversations.
Or perhaps one of you has more flexibility to arrange inspections while the other prefers handling the paperwork.
Work to your strengths!
If you're selling or renting with a partner or another authorised person, decide who will manage different parts of the process.
Just make sure the nominated contact details on your REVS listing are accurate and the person receiving enquiries knows they're responsible for responding.
You don't have to do everything personally. You simply need a reliable way to make sure enquiries are answered.
11. Keep in Touch Without Being Pushy
Good follow-up isn't about repeatedly calling someone until they make a decision.
It's about being helpful, approachable and available.
A buyer might need to arrange finance, speak with their partner or inspect another property before making an offer.
A prospective renter might need more information about availability, lease terms or application requirements.
Give people room to make their decisions while keeping the lines of communication open.
And if you haven't heard back after a reasonable follow-up, respect their choice.
12. Keep Your Listing Up to Date
If you change your asking price, update your photographs, arrange another open home or need to correct property information, keep your REVS listing current.
Accurate information helps avoid confusion and unnecessary enquiries.
Once your property is Sold or Leased, remember to update its status promptly through your REVS dashboard so your advertisements and enquiries can be managed appropriately.
If you're having difficulty making a change, contact the REVS team for assistance.
13. Remember, the REVS Team Is Here to Help
Selling or renting privately gives you the freedom to communicate directly with interested people, but it doesn't mean you're left to figure everything out alone.
If you're unsure about something in your listing, need help updating your contact details or would simply appreciate another set of eyes, reach out to our friendly team.
Need a REVS Check?
We're here to help you feel comfortable and confident as you manage your property journey.
Your Property. Your Enquiries. Your Conversation.
The most important part of handling enquiries is simple: be approachable, respond promptly, listen carefully and follow up.
You don't need to be a professional salesperson.
You just need to know your property, communicate openly and make it easy for interested people to reach you.
With REVS providing the advertising, enquiry tools and support, you can focus on the conversations that matter.
REVS Property — Your Property, Your Choice.
Less in our pocket, more in yours!